Reference

Privacy Policy for your account data

We explain how we collect, use, and keep your account data so you know what stays on file before you open an account.

Data useCookiesAccount logsLocal law

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How this policy works in Indonesia

cuanakong Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our policy covers the data we need to run your account, settle payment records, and answer support requests. That includes registration details, login history, device and browser signals, message logs, and the reference data tied to DANA, OVO, GoPay, and QRIS activity. We keep only what

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helps us confirm ownership, resolve a dispute, and meet legal duties that apply in Indonesia. When a request comes from outside a permitted region, we restrict access rather than improvise. The same rule applies to sharing: we pass data only to service providers that help us
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process support, secure the account, or complete payment reconciliation, and we do not sell your personal data.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US

Where to reach us about data

If you need a copy, correction, or explanation, we keep three contact paths open so you do not have to chase us.

Live chat Use live chat when you want a fast reply about access logs, cookie settings, or account changes. Our team answers every day from 08:00-22:00 WIB and can point you to the next step without moving you across channels.

Email Send a written request if you need a copy, correction, or review of stored data. We keep the thread with your account file so we can verify identity and reply with the same details each time.

Help form Use the help form when you want to attach screenshots, payment references, or a device note. It is useful if you logged in from mobile first and later need us to match both sessions.

HANDLING RULES

How we handle data and cookies

We keep the policy practical: collect only what the account needs, store it for a defined period, and trim it when the record no longer has a support or legal purpose.

Data collection

We collect the details you send at sign-up, the login record, device markers, and any support message tied to your profile. If a payment reference exists, we keep only the trace needed to match DANA, OVO, GoPay, or QRIS activity.

Cookie control

Cookies help us remember session state, language choice, and whether your device has been used before. You can clear them in your browser, but that may reset your preferences and make the next login ask for more checks.

Account security

When a login looks new, we may ask you to confirm through email or a support reply before changing sensitive settings. That keeps the account tied to the right person and reduces the risk of accidental access.

Retention

We keep records only as long as they serve the account, a support case, or a legal duty. After that period, we remove or de-identify data that no longer has a purpose in our files.

Request changes

If you need a correction or a copy, send the exact change through live chat, email, or the help form. We check the request against the account details first, then make the change and confirm it back to you.

Local-law limits

Access to this policy and related handling depends on local law and is available only where local law permits. If a request falls outside that boundary, we explain the limit and keep the file closed until it can be handled lawfully.

Common questions about this policy

These are the questions we hear most when you want to understand what stays on file and how to change it. We keep the answers short and practical: what we collect, how long we keep it, how cookies work, and how to reach us if you want a copy or correction. If a request depends on local law, we say so directly and move only within what is allowed.

We keep the details you send at sign-up, your login record, device markers, and any support messages tied to your profile. If you use DANA, OVO, GoPay, or QRIS, we also keep the transaction reference needed to match the account.

Cookies let us remember your session, language choice, and whether the device you use looks familiar. That means fewer repeated checks, faster return visits, and fewer errors when you move from mobile to desktop.

Yes. Send the exact change through live chat, email, or the help form, and include the account detail that needs fixing. We confirm the request before we edit the record, so the file stays accurate.

We keep records only for the time needed to run the account, settle support cases, and meet legal duties. After that period ends, we remove or de-identify data that no longer has a purpose.

It applies when local law allows our service to operate for you. If your location is restricted, we limit access and keep handling to the minimum needed for lawful support or account review.

Use live chat for quick questions, email for written requests, or the help form if you want to attach proof or a payment reference. We match the request to your account before we act.

Ask through email or the form, and we will check the account, confirm identity, and send the file in a format we can safely share. If any part is restricted by law, we explain the limit.

Privacy Policy for your account data

Where to reach us about data

How we handle data and cookies

Data collection

Cookie control

Account security

Retention

Request changes

Local-law limits

Common questions about this policy

01 What personal data do you collect for my account?

02 Why do you keep cookie data?

03 Can I ask for my data to be corrected?

04 How long do you keep my records?

05 Does this policy apply if I log in from outside Indonesia?

06 Who should I contact about a privacy request?

07 What if I want a copy of my data?

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